transcosmos inc. is actually delighted towards announce that the business has actually launched “transpeech2.0,” the updated variation of its own pep talk acknowledgment service developed for the get in touch with facility market. Geared up along with 5 functions, including recently industrialized “High top premium Command System” as well as “AI protector,” transpeech2.0 significantly streamlines get in touch with facility procedures as well as enhances customer support high top premium.
■ Tale responsible for the advancement of transpeech2.0
transpeech is actually a pep talk acknowledgment service that assists customers deal with the difficulties they deal with in the get in touch with facility company. Along with the energy of “AmiVoice” through Progressed Media, Inc., transpeech has actually revealed an acknowledgment price as higher as over 90% in numerous jobs. To this day, transcosmos has actually included functions like feeling evaluation as well as Business Intelligence (BI) towards the service, thus considerably reducing the moment for contact administration as well as contact transcription in addition to being actually efficient towards spot client grievances as well as poor quality of the hire a brief span of your time. Today, the service is actually utilized at its own 1,300 workstations, the biggest range in Japan. Currently after 2 years because the solution launch, transcosmos launches “transpeech2.0” along with brand-brand new functions that have actually been actually industrialized through paying attention to viewpoints as well as demands got coming from customers as well as front-line individuals.
Brand-brand new Include (1): High top premium Command System
The quality assurance system is actually geared up along with different functions that assist enhance contact high top premium constantly as well as create the solutions much a lot extra effective. Using this system alone, supervisors can easily assess agents’ solution high top premium qualitatively along with an impressive effective keeping track of, incorporate information along with the outcomes of automated quantitative assessment, evaluate as well as imagine efficiency information on a control panel, and after that trainer representatives towards offer much a lot better solutions taking into account their past times efficiency outcomes. Using this system, transcosmos will certainly use its own shown functional proficiency throughout different industries as well as markets, as well as bring up bench of its own general functional high top premium, thus providing solutions towards customers along with ever before better.
Brand-brand new Include (2): AI protector
The updated service is actually geared up along with an “Notify” include. AI protector immediately deals with “transpeech2.0” as well as informs spotted dangers towards the supervisor’s computer system. transcosmos’s exclusive AI formulas immediately spot whether representatives have actually notified essential notifications, utilized taboo phrases, as well as offered any type of additional notification towards clients, at broadband as well as precision. If any type of insufficient solution is actually determined, AI protector notifies the manager. This allows supervisors towards understand the danger instantly as well as provide direction towards representatives towards offer a much better solution. Simultaneously, AI protector likewise takes the concerns of keeping track of as well as contact transcription responsibilities off supervisor’s shoulders as near to no.
These brand-brand new functions happened as “transpeech2.0” fundamental functions, certainly not optional ones. transcosmos will certainly remain to standardize solution high top premium as well as establish agents’ abilities at our 32 get in touch with focuses throughout Japan. Simultaneously, the business will certainly use the service towards its own home-based get in touch with facility solutions (*) towards preserve efficiency as well as protect solution high top premium also under the circumstance where in person communication along with representatives isn’t feasible. transcosmos will certainly likewise steer its own initiative towards establish brand-brand new solutions as well as services in AI as well as all-organic foreign language handling locations. As well as along with the energy of each procedure mining as well as chatbot, transcosmos likewise intends towards completely automate manager features as well as establish a body for offering real-time speak direction.